Digital transformation is becoming necessary for legal businesses to thrive. Not least because the introduction of GDPR is placing added pressure to ensure that we handle and protect personal and sensitive personal data correctly. Regulations and a changing marketplace are also having an impact. And, perhaps even more pressing is the demand from customers for the delivery of more consumer-friendly, tech-driven and transparent legal services.
But despite the need for change, law firms have struggled to address this demand. No doubt because many legal departments still rely on manual processes and paper-based processes.
But the legal sector doesn’t just need digital transformation to keep its customers happy. In embracing change it also stands to make huge benefits.
How the legal sector has embraced digital transformation
What actually is digital transformation? Put simply; digital transformation is about using digital technologies in a way that will help a firm to succeed, adapt and thrive.
It’s not about any specific piece of tech, but how you can use the tools available to you to solve traditional business problems and find new and better ways of doing things. And just like most sectors, different law firms are at various stages in their digital evolution.
Indeed some legal businesses, especially new legal structures (and some established players) have embraced technology in a bid to win over customers. These firms are using a combination of tech, not only to attract customers but also to deliver legal services. On the other hand, there are still many firms that have yet to invest in digital transformation and are still trying to get by using the same old tech in the same old ways. Often this includes on-premise solutions that only allow remote working via unreliable VPNs.
Switching to a digital transformation model
For those who want to start the digital transformation journey, the process doesn’t have to be frightening. Indeed, clould technology makes it much easier to shift the way you do things and switch between resources quickly and easily. This leads to greater agility and flexibility and makes the digital transformation much easier.
And, while digital transformation is not about any specific piece of tech, some innovations are already having a positive impact on modern law firms. These include things like cloud-based practice management systems, SaaS, Artificial Intelligence (AI), cloud-powered hosted desktops and online client portals.
Ultimately, we predict that in 2019, when it comes to digital transformation, the legal sector will become more and more reliant on cloud-based models. Often this will take the form of a hybrid model that combines traditional on-premise and cloud applications simultaneously.
Is digital transformation expensive?
As with any IT investment, there are costs involved. Especially when it means transforming the way you do business. But, while investing in traditional IT architecture has proven to be costly, switching resources doesn’t have to cost you any more money. This is because, when you move to the cloud you only ever pay for what you use.
Ultimately, advancements in technology are set to have a significant impact on law firms over the next five years. But, this doesn’t have to be a bad thing. Indeed, by embracing digital transformation via the cloud, legal businesses of all types and sizes can realise their business goals and enable their legal professionals to work from anywhere, at any time, and on any device.
And, by offering clients the services they want, in the way they want them, firms can differentiate themselves from competitors and boost revenue.
The legal sector has undergone radical changes over the last few years, and the hosted desktop can help. Find out more about how our cloud-hosted desktops can help your legal business become more competitive, more secure, and more productive. All while saving you money.