Digital transformation and innovation are necessary for legal businesses to thrive. But compared to some sectors, many law firms have struggled to keep up with the pace of technological change. Despite this, digitisation is revolutionising how law firms operate. And, if you want to improve efficiency and drive innovation in your business, here are some technologies and practices you should adopt.
Intelligent case management software
Case management is crucial to every law firm. But not all solutions are created equal. Traditional systems often lacked functionality while being rigid and clumsy to use. And if you are still using one of these systems to run your cases, your efficiency, productivity and bottom line are likely to be suffering.
Today, modern case management software is helping lawyers to manage cases, clients, documents, bills, calendars, time tracking, reporting, etc. in a way that best suits them. All from one platform. And, when you combine this with the power of the cloud, everything can be accessed from mobile devices. So flexibility and efficiently are hugely improved.
With lawyers becoming more and more attracted by anytime, anywhere access and working, the value of intelligent case management software cannot be underestimated. Especially as legacy systems, which require lawyers to be in the office, are likely to turn off the next generation of legal professionals.
Most law firms have already adopted some form of cloud computing. For example:
- Legal apps
- Cloud-based practice management and case management software
- Online client portals
- Cloud servers and hosted desktops
- Cloud-based email services
- Cloud-based document services.
For law firms, the benefits of moving to the cloud include:
- Reduced fees and improved cashflow management (with services provided on a subscription basis)
- Reduced reliance on local servers and technical staff (and the burden of IT management and firefighting).
However, for any law firm moving to the cloud, it is vital that they ensure that any technology used is secure and meets the relevant data protection and professional regulations.
Access to data
To manage any business effectively, managers must have access to high-quality performance data. And law firms are no different. So, capturing real-time data automatically and digitally is crucial.
In addition to management data, fee-earners also need to be able to monitor things like WIP, active matters etc., at-a-glance. So, modern systems and processes must be enabled to ensure information is available on demand.
Digital innovation is vital to modern law firms
For law firms that want to improve efficiency and drive innovation, investing in technology is key. But it’s about more than improving internal processes.
GDPR insists that lawyers handle and protect personal and sensitive personal data correctly, so regulations are also making secure tech-driven solutions which can boost compliance more necessary. And of course, perhaps even more pressing is the demand from customers for the delivery of more consumer-friendly and transparent legal services.
“30% of millennials who have had a legal issue prefer to use technology to share legal documents with their lawyer, compared to 23% of older clients.”
Ultimately, it’s not about tech for tech sake, but about using digital technologies in a way that will help a firm to succeed, adapt and thrive. And, for those who want to start the digital transformation journey, the process doesn’t have to be frightening or expensive.
For information on how our cloud-based products and services can help your firm, contact us today for an informal chat.