Like most IT, cloud terminology can be confusing. Helping to keep things simple our handy jargon buster removes the confusion and helps you to make an informed choice when choosing a hosted desktop service.


Applications – or apps –are computer programs. Cloud apps are software programs that are accessed via the internet rather than being installed on an individual computer. With Cloud Geeni, your users will enjoy access to all the business applications they need, from anywhere, on any internet enabled device.


A backup is the process of backing up your data to ensure it is never lost. Our cloud storage boasts best-in-class backup and recovery processes. Your files sit on a dedicated machine in a UK data centre, but they are also duplicated and backed up. So if a failure occurs, it’s never a problem. The backup will immediately cut across to its sibling, so there is no loss of service and no downtime. Moreover, your data is replicated in near real-time over at another data centre – at a separate location – in case of unexpected events such as floods and fires. Every night your data is backed up again, and you can decide how many of these daily backups to keep. 

Big data

Big data describes the information a business has access to; and which has the potential to be used for discovery and analysis. This includes data from digital and traditional sources. At Cloud Geeni, our cloud server services provide easy access to and interpretation of big data which leads to improved decision making.

The Cloud

The cloud is a network of servers. Some of these servers provide a service (e.g. Facebook and Adobe Creative Cloud), while others store information before passing it to the internet for delivery (i.e. to your hosted desktop).

Cloud computing

This is internet-based computing. Remote servers provide a business with all the IT resources it needs.

Cloud computing reseller

Resellers purchase cloud services (e.g. hosting) from a cloud service provider and then re-sell these services to their customers.

Cloud server hosting

This is where a cloud service provider delivers hosting services to customers via the internet.

Cloud service provider

This is an external company (like Cloud Geeni!) that provides you with access to specific services and servers.

Cloud storage

This is where data is stored in cloud servers and delivered via the internet.


Desktop as a Service (DaaS) is a cloud computing solution that provides you with access to a hosted desktop. With DaaS, your data, operating system, and applications are hosted in the cloud and managed by a third-party provider. So, rather than having to look after everything yourself, you pay a subscription to them. In return, they provide you with access to your desktop and make sure everything works.

Data protection

You and any cloud service provider you use must comply with the Data Protection Act and the new General Data Protection Regulation (GDPR). This means (among other things) that they must meet established security levels, have sound processes for dealing with information, provide service level agreements, and have expected levels of backup and retrieval procedures. At Cloud Geeni we help ensure that you are legally compliant at all times.

Enterprise applications

These applications are used by businesses to assist with anything enterprise related. These can be too large for some on-premise servers.


Firewalls are necessary to reduce the likelihood of hackers and viruses reaching your business over the internet. However, the same level of technology you rely on at home isn’t enough to protect your valuable and sensitive business information. At Cloud Geeni our cloud server services are equipped with Enterprise level Juniper Firewalls (managed by people who read security blogs and updates while on holiday!).

Hosted desktop

A hosted desktop works just like a standard computer desktop. You open your computer and access all the files and applications you need to do your job. But, unlike a traditional Microsoft Windows desktop, the necessary settings, data, and operating system are delivered over the internet, rather than stored on the computer’s hard drive.

Hybrid desktop

This is where businesses deploy and manage both on-premises and cloud-hosted desktops. Under the hybrid approach, while these desktop models exist separately, they also interact with each other to provide a range of combined benefits.


Infrastructure-as-a-service (IaaS) describes the provision of infrastructure (hardware) as a service rather than an outright purchase. This removes the price barrier for small businesses.

The internet

The internet is a global network of computers. You could think of it as a modern-day postal service, delivering information at sub-second speeds!


ISO27001 certification ensures you are working with a trustworthy provider committed to safeguarding your data.

Managed desktop

With a managed approach, IT specialists are watching your hosted desktop system all the time, making sure it’s running smoothly and quickly.


This is the process of moving all your data and applications from your current on-premise computers to cloud servers. There are a lot of things to consider when moving to a cloud-based hosted desktop. For example, which platform/products you should use. You’ll also need to take into account any legacy systems that need to be integrated into your new setup. While it is a complicated process, our tried and trusted migration experts and proven methods keep everything simple; getting you up and running in no time. Your new cloud system will run parallel to your legacy one until the process is complete, and you only move when you have tested your new solution and confirmed you are happy.

Mobile working

Rapidly changing attitudes towards work are redefining the traditional office environment. Today, fewer people sit at their desks 9-5 than ever before; with mobile technology, hosted desktop solutions, and the shifting expectations of employees driving this change.


On-demand services allow customers to purchase resources or services as and when they need them.

Private cloud

This is a cloud computing solution that is run and managed by the business.


Software-as-a-service (SaaS) allows companies to access software via the internet; usually on a subscription basis. Storage, maintenance and licensing are all covered by the service provider. Today, modern businesses are using SaaS to help with a broad range of tasks including storing data, accounting, invoicing, and customer communications.


One of the best things about the cloud is that it’s scalable, so adding additional space to accommodate growth (or scaling back) isn’t an issue. Setting up new accounts for new employees and ordering more storage space or applications can be done in a matter of minutes.

Two Factor Authentication (2FA)

This provides an extra layer of security to protect your all-important data. With best-of-breed 2FA plus policy control, our comprehensive security solution confirms the identity of all your users, and ensures the health of their devices before they connect to your applications.


With Virtual Desktop Infrastructure (VDI), users access their personalised desktop, including all their data and applications, from anywhere with an internet connection. This is done by hosting the user’s desktop operating system on a virtual machine in a centralised server that you manage. So, implementing VDI requires in-house expertise and ongoing maintenance.

Try our cloud-based server services and find out if they are right for you.