Disruptive technologies – many of which were too expensive to run just a few years ago – are becoming accessible to all because of the cloud. For example, artificial intelligence, augmented intelligence, and intelligent automation are all set to become key players in the ‘post-digital’ era.
But how do these new technologies work? And what’s the difference between them?
For anyone interested in digital trends, Artificial Intelligence isn’t anything new. Simulating human intelligence, a structured set of commands and algorithms control machine-learning. Or, in other words, Artificial Intelligence tries to create systems that are capable of learning and reasoning like humans.
Today, Artificial Intelligence is already supporting a vast range of business functions. For example, AI can complete many administrative tasks quicker and more accurately than humans. Typical applications include chatbots, image/facial/voice recognition, simulation etc.
With the pace of machine learning increasing at a tremendous rate, some experts predict that AI will surpass human intelligence around 2045. But, despite the scary headlines, the robots are not going to make humans obsolete. Not least because, despite the pace of technological advancement, there are many things machines still can’t do without humans. What’s more, Artificial Intelligence systems have been proven to be vulnerable to bias.
Experts predict that Augmented Intelligence will be the next big digital trend. Combining Artificial Intelligence and human expertise, Augmented Intelligence uses cognitive technology designed to enhance human intelligence, rather than replace it. In fact, Augmented Intelligence is helping both humans and digital workers to become faster and smarter at the tasks they’re performing.
Crucially, with Augmented Intelligence human oversight still needed. And in regulated industries, this can be a far less frightening proposition than Artificial Intelligence.
Traditionally, process automation systems were built using rigid and fixed pathways. As such, until recently, automation was limited to repetitive and relatively simplistic tasks. Intelligent Automation combines Augmented Intelligence and automation to enable smarter, more complex tasks.
Intelligent Automation applies processes, rules and data to determine the best pathways. But it is also able to adapt depending on the particular context. As such, it can make both automated and intelligent decisions. And crucially, Intelligent Automation is not only cost-effective, but it also removes instances of manual errors.
What’s more, in a world where data is now vast and valuable, managing this has become all but impossible without technology. Intelligent Automation enables large-scale data analysis quickly and easily.
Today, Artificial Intelligence, Augmented Intelligence and Intelligent Automation are changing the world as we know it. For businesses, these innovative technologies are improving the customer and employee experience while boosting productivity.
And, while some jobs will be lost, as with any significant change (e.g. the industrial revolution), advancements are likely to create as many new jobs as they replace.
What’s more, by reducing the pressure on human workers and performing repetitive and admin-related tasks autonomously, these technologies are generating significant time savings. And this frees up human employees and empowers them to focus on higher-value and more innovative tasks.
If you’re thinking about investing in technology to aid your organisation’s digital transformation, speak to a member of our team to find out more.